Returns & Exchanges
Your satisfaction is our priority. We offer a fair and transparent returns policy for all our international products.
Return Policy
- Return Window: 7 days from delivery date
- Condition: Items must be unused, in original packaging
- Tags: All original tags and labels must be intact
- Receipt: Original purchase receipt required
Exchange Policy
- Size exchanges available for clothing and accessories
- Color exchanges subject to availability
- Exchange processing time: 3-5 business days
- Customer pays return shipping for exchanges
Non-Returnable Items
- Perfumes and cosmetics (due to hygiene reasons)
- Customized or personalized items
- Items damaged by misuse
- Sale/clearance items (marked as final sale)
How to Return
- Contact us within 7 days of delivery
- Get return authorization number
- Pack item securely in original packaging
- Ship to our Lahore address or visit our store
Refund Processing: Refunds are processed within 5-7 business days after we receive the returned item. International sourcing fees are non-refundable.